Customer Service

Contact Us

Phone:936-258-4912

Email: Fundraising@ScentsOfSoy.com

Mailing Address: 393 Cr 644 Dayton, TX 77535

All orders are subject to the following terms and conditions:

 

Shipping Rates And Policy

Standard shipping rates apply. In most cases, orders received before noon Monday through Friday will ship same or next day. When merchandise is unavailable, orders may be held until merchandise becomes available. However, we will meet the chosen shipping deadlines, such as flat rate shipping that has a 5 to 7 business day delivery schedule.

Scents Of Soy is not responsible for the cost of reshipments to invalid addresses, duties, taxes or other applicable fees.

*Please note that most shipments contain wax products which may melt in temperatures above 100 degrees Fahrenheit. Please keep this in mind when selecting your delivering address. Scents of Soy is not responsible for packages left outside or damaged due to weather.

 

Gift Cards

Gift cards are non-refundable and can not be reloaded.

Fundraising credit will not be applied in the event a gift card is used for payment.

 

Returns

Please mail returns to: Scents Of Soy | 393 Cr 644 Dayton, TX 77535. Returns will be accepted within 30 days of original purchase date. Once we receive your return, refunds will be issued within 3 business days. Please include your invoice or a print out of your PayPal e-receipt to receive a refund for the full amount you paid for the merchandise. We are not responsible for items that are lost while in-transit to us. *Orders placed in support of a fundraiser can be returned within 30 days for 50% credit.

 

Product Warranties

Scents of Soy warranties its products to be free from material defects in workmanship and materials. All products are guaranteed for 180 days upon receiving your order with the exception of light bulbs. Please click here to fill out our claims form or email: Ben@ScentsofSoy.com

Back ordered merchandise

All orders are subject to availability. We reserve the right to substitute or provide a gift card of equal or greater value for discontinued or out of stock products. In the event that an item is out of stock or discontinued upon delivery an out of stock letter will be provided in the items place. This letter will include merchandise credit to be used online for an item of equal or lesser value with free shipping. Customers may also call 936-258-4912 to redeem merchandise credit via phone.

 

If buying in support of a fundraiser coupon codes will not be valid.