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SHIPPING RATES AND POLICY
Standard shipping rates apply. In most cases, orders received before noon Monday through Friday will ship same or next day. When merchandise is unavailable, orders may be held until merchandise becomes available. However, we will meet the chosen shipping deadlines, such as flat rate shipping that has a 5 to 7 business day delivery schedule.
Scents Of Soy is not responsible for the cost of reshipments to invalid addresses, duties, taxes or other applicable fees.
*Please note that most shipments contain wax products which may melt in temperatures above 100 degrees Fahrenheit. Please keep this in mind when selecting your delivering address. Scents of Soy is not responsible for packages left outside or damaged due to weather. If you have not received shipping conformation for a SHIP TO SCHOOL order, please note these orders will be shipped to the school hosting the fundraiser at the conclusion of the event.
Where is my order?
Have you recently placed an order and you have yet to receive shipping information? There could be a couple of reasons for this: 1. It typically takes 2-7 business days to ship any regular online order. If you have not received a shipping confirmation please text or email us and we can help. 2. If you used the Promo Code: SHIPTOSCHOOL, shipping fee's will be waived and these orders are then held and will be delivered to the school at the conclusion of the fundraising event. Fundraisers typically run for 2 weeks and it takes 1-2 weeks to receive and fulfill these orders. This means it could take up to 30 days to receive these types of orders.
Gift cards are non-refundable and can not be reloaded.
Fundraising credit will not be applied in the event a gift card is used for payment.
Please mail unused returns to: Scents Of Soy | 393 Cr 644 Dayton, TX 77535. Unused returns will be accepted within 30 days of original purchase date. Once we receive your return, refunds will be issued within 3 business days. Please include your invoice or a print out of your PayPal e-receipt to receive a refund for the full amount you paid for the merchandise. We are not responsible for items that are lost while in-transit to us. *Orders placed in support of a fundraiser can be returned within 30 days for 50% credit.
BACK ORDERED MERCHANDISE
All orders are subject to availability. We reserve the right to substitute or provide a gift card of equal or greater value for discontinued or out of stock products. In the event that an item is out of stock or discontinued upon delivery an out of stock letter will be provided in the items place. This letter will include merchandise credit to be used online for an item of equal or lesser value with free shipping. Customers may also call 936-258-4912 to redeem merchandise credit via phone.
If buying in support of a fundraiser coupon codes will not be valid.